Cancellation & Refund Policy
Everything you need to know about ordering, receiving and, if needed, cancelling your scooter.
1. Payment methods
Online payment: Pay the full amount securely on our website.
EMI: You can set up EMI directly on our website. EMI is arranged between you and the financing provider.
Cash on Delivery (COD):
Pay a booking amount of up to ₹999 online to confirm your order.
Any amount above ₹999 is payable as cash on delivery.
When the scooter reaches you, the courier will check with you before handing it over. Payment is confirmed with Maa Luxmi E-Vehicles before the courier completes the delivery.
2. How delivery works
Order received: We check our system for an authorised dealer near you.
Nearby dealer available: The order is assigned to that dealer, who delivers your scooter to you.
No dealer nearby: Our own delivery team arranges the scooter and coordinates with a courier partner. They handle everything until it reaches you.
Communication: From dispatch to delivery, you will hear from the dealer or our delivery team directly. They are your single point of contact.
3. Delivery timeline
Your scooter will be delivered within 10 days of receiving your payment. Note: The delivery time mentioned is the standard estimated delivery timeline and may vary depending on the delivery location, logistical conditions, and other unforeseen circumstances.
For COD orders, this applies from the time your booking amount is received.
4. Damage in transit and returns
Transit damage: If any part of your scooter is damaged during transportation or handling, we will provide the replacement part free of charge. Please report it with photos within 48 hours of delivery.
No returns: Once a scooter has been sold and delivered, it cannot be returned or taken back.
This does not affect your rights under applicable consumer protection law or the Warranty Policy for genuine product defects.
5. Cancelling a booking
You may cancel any time before the scooter is dispatched or delivered.
Contact your assigned dealer, or write to info@yakuzaev.in quoting your booking reference, name and mobile number.
Written requests are preferred so there is a clear record.
6. Refunds
Refunds are made to the person who made the payment, through the original payment method.
Payment gateway charges: The booking amount is refunded after deducting PayU payment gateway charges.
A refund is also due if Maa Luxmi E-Vehicles or the dealer cannot deliver the booked model, or an agreed alternative, within a reasonable period of the committed timeline.
Timeline: Once your cancellation is approved, the refund is initiated within 7–14 working days. It then takes your bank or payment provider about 2–7 working days to reflect in your account.
7. Non-refundable cases
The scooter has been delivered or registered in your name.
Customised accessories or fitments ordered specifically for you.
Amounts paid for services already rendered.
8. Dealer and company roles
Our Vehicles are sold through independent authorised dealers and our own delivery team. Where a dealer collected your payment, they process your cancellation and refund. Where payment was made directly to Maa Luxmi E-Vehicles, we refund it directly on the same timelines. We monitor every case and step in if a dealer doesn’t respond in reasonable time.
9. Contact for support
Email [email protected] with your booking reference, name and payment proof, or call +91 9671302982, +91 9468238600. For any queries, please contact us using the same email ID and phone number.
We aim to acknowledge every request within 3 working days. (Monday – Saturday, 10 AM – 7 PM IST)